Legal Notice & Web Policy
1. LEGAL NOTICE
1.1 Website owner
This website, livespanishlanguage.com, is owned and operated by:
Ana Isabel Gual Lope
Trading as Live Spanish Language
NIF: 48344026G
Avenida de la Estación, nº 16 – 6ºD
03003 Alicante, Spain
Email: info@livespanishlanguage.com
1.2 Purpose of the website
The purpose of this website is to provide information about the Spanish language teaching services offered by Live Spanish Language, including private online Spanish lessons, conversation lessons and other related educational services.
By accessing and using this website, you agree to comply with these legal terms and with any applicable legislation.
Ana Isabel Gual Lope reserves the right to modify, update or remove information published on the website when necessary. Any changes will become effective once published on the website.
1.3 Intellectual property
All content on this website, including but not limited to text, photographs, graphics, logos, design, structure and other elements, is owned by Ana Isabel Gual Lope or is used with the appropriate authorisation or licence.
Any reproduction, distribution, modification, public communication or other use of the content, in whole or in part, requires prior written authorisation from the owner, unless otherwise permitted by law.
Any third-party trademarks, logos or materials appearing on this website remain the property of their respective owners.
For questions regarding intellectual or industrial property, please contact:
1.4 Disclaimer
Ana Isabel Gual Lope makes reasonable efforts to ensure that the information published on this website is accurate and up to date.
However, she cannot guarantee that the website will always be free from errors, interruptions or technical problems, or that it will be available at all times.
She shall not be liable for information introduced or modified by third parties where she has no actual knowledge of such content or, once aware, has acted diligently to remove or disable access to it.
1.5 Third-party links
This website may contain links to third-party websites or services.
Ana Isabel Gual Lope does not control the content, policies or practices of external websites and therefore cannot be held responsible for their content or operation.
1.6 Applicable law
This website and its use are governed by Spanish law.
Any disputes relating to the website or the services provided through it shall be dealt with in accordance with the applicable Spanish legislation and the jurisdiction established by law.
2. PRIVACY POLICY
2.1 Data controller
Ana Isabel Gual Lope is the data controller responsible for the processing of personal data collected through this website.
Address: Avenida de la Estación, nº 16 – 6ºD, 03003 Alicante, Spain
Email: info@livespanishlanguage.com
NIF: 48344026G
Personal data will be processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR)and Organic Law 3/2018 (LOPDGDD).
2.2 What information do we collect?
Depending on how you interact with the website, we may collect information such as:
- Name and surname
- Email address
- Telephone number
- Information provided through contact or enquiry forms
- Information necessary to manage lesson bookings and purchases
- Information required to provide our services
You are responsible for ensuring that the information you provide is accurate and up to date.
2.3 Why do we use your information?
Personal data may be processed for the following purposes:
- To respond to enquiries and requests.
- To manage bookings and requests for Spanish lessons.
- To provide and manage contracted services.
- To maintain our commercial relationship with students and clients.
- To process payments and related administrative matters.
- To comply with legal obligations.
- To send commercial communications where the user has provided the required consent.
- To carry out statistical or market analysis where applicable.
These purposes are based on the contractual relationship, legal obligations, legitimate interests or the user’s consent, depending on the specific processing activity.
2.4 How long do we keep your data?
Personal data will be retained only for as long as necessary to fulfil the purpose for which it was collected or for as long as required by applicable legal obligations.
Once the data is no longer necessary, it will be securely deleted, anonymised or otherwise appropriately disposed of.
2.5 Who may receive your data?
Personal data will not be sold or disclosed to third parties except where required by law or where necessary for the provision of services.
Where external service providers are used to support communications, bookings, payments or other services, they may process personal data on behalf of the data controller under the appropriate contractual and data-protection requirements.
2.6 Your rights
You have the right to:
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your data.
- Request restriction of processing.
- Object to certain processing activities.
- Request data portability.
- Withdraw consent at any time where processing is based on consent.
To exercise your rights, contact:
Ana Isabel Gual Lope
Avenida de la Estación, nº 16 – 6ºD
03003 Alicante, Spain
info@livespanishlanguage.com
You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if you believe your personal data has not been processed in accordance with applicable legislation.
3. COOKIE POLICY
3.1 What are cookies?
Live Spanish Language uses cookies and similar technologies to help the website function correctly, remember preferences and, where applicable, understand how visitors use the website.
A cookie is a small file that is stored on your device when you visit a website. Depending on its purpose, cookies may be necessary for the website to function, improve the user experience or provide statistical information.
3.2 Types of cookies
Necessary cookies
These cookies are required for the website to function correctly and may be used without consent where legally permitted.
Analytics cookies
Analytics cookies help us understand how visitors interact with the website and improve its performance. These cookies will only be activated where the required consent has been provided.
3.3 Managing your preferences
When you first visit the website, you will be given the option to accept, reject or configure non-essential cookies.
You can change your preferences at any time through the cookie settings available on the website.
No non-essential cookies should be activated before the user has provided the appropriate consent.
4. TERMS & CONDITIONS
These Terms & Conditions govern the purchase and provision of online Spanish lessons through livespanishlanguage.com, operated by Ana Isabel Gual Lope under the trading name Live Spanish Language.
4.1 Eligibility
By purchasing a lesson or service through the website, you confirm that you are legally capable of entering into a contract.
The online services are intended for users aged 18 or over.
4.2 Services
Live Spanish Language provides online Spanish language lessons, including private one-to-one lessons and other educational services described on the website.
The specific service, duration, price and conditions applicable to each purchase will be those displayed on the website at the time of booking.
4.3 Booking and payment
Bookings are made online through the booking system available on the website.
Payment must be completed through the payment method offered at the time of booking.
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The booking confirmation will be sent to the email address provided by the customer.
4.4 Provision of lessons
Lessons are provided remotely through the online platform communicated to the student.
The student is responsible for having a suitable internet connection and the necessary equipment to participate in the lesson.
Live Spanish Language cannot be held responsible for interruptions caused by circumstances outside its reasonable control, including problems with the student’s internet connection, equipment or third-party platforms.
4.5 Prices
The prices applicable to each service are those published on the website at the time of purchase.
The applicable currency, taxes and any discounts or promotional conditions will be clearly displayed before payment.
A purchase will be subject to the price displayed at the time the order is completed.
4.6 Intellectual property
Teaching materials, documents and other resources provided as part of the lessons remain the intellectual property of Ana Isabel Gual Lope or their respective owners.
They may not be reproduced, distributed, resold or commercially exploited without prior authorisation.
4.7 Force majeure
Neither party shall be held responsible for failure to perform contractual obligations caused by circumstances beyond reasonable control, including events of force majeure.
The affected obligation will be postponed for the duration of the event preventing its performance.
5. RIGHT OF WITHDRAWAL
Where applicable under Spanish consumer legislation, consumers have a 14-day withdrawal period for distance contracts, starting from the conclusion of the contract for the provision of services.
However, statutory exceptions may apply depending on the nature of the service and whether the service has begun with the consumer’s express request before the withdrawal period has expired.
For information about exercising the right of withdrawal, please contact:
Ana Isabel Gual Lope
Avenida de la Estación, nº 16 – 6ºD
03003 Alicante, Spain
info@livespanishlanguage.com
Withdrawal request
Name:
Address:
Email:
Telephone:
Order/booking number:
Date of purchase:
Service purchased:
I hereby notify you that I wish to withdraw from the contract relating to the service indicated above.
Date:
Signature (where applicable):